Terms of service

Last updated October 4, 2026

These terms are an agreement between you and Productabot LLC, a Florida limited liability company, which operates MailQL. By creating an account or using MailQL, you agree to them. If you use it for a business, you're agreeing on that business's behalf and confirm you're allowed to.

Your account

You need to be at least 18 to use MailQL. Keep access to your email address secure, since that's how you sign in. You're responsible for what happens in your account.

What you forward

• You keep all rights to the email you forward and the rows made from it. You let us store and process it, and send it to the services listed in our privacy policy, only to provide MailQL to you.
• Only forward email you're allowed to process this way. Many emails contain other people's personal information; you're responsible for having a lawful reason to handle it, and for answering requests from those people about it.
• Don't use MailQL for anything illegal, or to collect email you have no right to. Don't try to break, overload or get around its limits or security, and don't use it to break the usage policies of the AI provider that powers it.

AI can be wrong

MailQL uses AI to read emails and answer questions. It's usually right, and it marks values it isn't sure of, but it can make mistakes. Check anything important before you rely on it: an amount you'll pay, a date you'll commit to, a number you'll call.

Plans and billing

• The Free plan costs nothing. Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically until you cancel.
• You can cancel at any time on your plan page. Your plan stays active until the end of the period you've paid for, then moves to Free. We don't refund partial periods, except where the law requires it.
• Each plan includes a set number of emails, mailboxes and questions a month, as shown on the pricing page. When you reach the email limit, new emails are kept and read once you upgrade or the next month starts.
• We'll give you at least 30 days' notice by email before a price change affects your plan.

Changes and availability

We're always improving MailQL, so features may change. We work to keep it running, but we don't promise it will always be available or free of errors.

Ending things

You can stop using MailQL and close your account at any time. We may suspend or close an account that breaks these terms, telling you why unless the law or the situation (like an attack in progress) prevents it. After an account closes, its data is deleted as the privacy policy describes.

Disclaimers and liability

MailQL is provided "as is," without warranties of any kind, to the extent the law allows. Neither we nor our suppliers are liable for indirect, incidental or consequential damages, or for lost profits or data. Our total liability for any claim about MailQL is limited to what you paid us in the 12 months before the claim. Some places don't allow these limits, so they may not all apply to you.

The rest

These terms are governed by the laws of the State of Florida, USA. If we change them, we'll update this page and, for changes that matter, email account holders at least 30 days before they apply. Using MailQL after that means you accept the new terms. Questions go to hello@mailql.com.